Job Openings >> Residential House Manager
Residential House Manager
Title:Residential House Manager
Department:Client Services

Residential House Manager

Are you looking to make a difference in people’s lives? Do you want to learn and grow professionally while experiencing meaningful work?

Join our community mental health and wellness program and help people achieve success every day. Envision is a premier provider of recovery based mental health services in the Chicago Metropolitan Area. We inspire hope and resiliency to hundreds of people each year.

MINIMUM QUALIFICATIONS: Must have a bachelor’s degree in social service-related field and a minimum of 1-3 years’ residential experience as a Community Living Specialist (CLS), Direct Support Professional (DSP), or Rehabilitative Service Aid (RSA) in a CILA program. Must be at least 21 years of age, have a valid driver's license, approval through agency's insurance carrier to drive agency vehicles, and willing/able to drive a 15-passenger van. Must have a mobile phone number in which you can be reached/accessible during work hours.

GENERAL FUNCTIONS: The Residential House Manager will participate as a member of the multidisciplinary team, responsible enforcing overall residential house efficiencies, rule 115 compliance, and quality of care provided to clients in the MH Residential Program based on treatment needs identified in each client’s individual treatment plan. Must maintain Medicaid compliance for all clinical documentation and must achieve and maintain established productivity targets, completing all clinical documentation on a daily basis, and ensuring that all house staff do the same. Must be able to work, 1pm-9pm Monday-Friday. Will alternate residential on-call responsibilities once a month with other House Managers, for all 5 houses, outside of normal shift hours. Responsible for assisting Assistant Director of Residential Services with scheduling house staff to maintain consistent shift coverage, maintaining an external registry, and overseeing overall needs of assigned house to ensure proper functioning.


  • Will oversee the facilitation of healthy meal planning with staff and clients throughout the week (based on client’s dietary needs), will shop for ingredients needed for planned meals, and in the preparation of meals as indicated by the client’s skill level and treatment plan.
  • Responsible for obtaining bulk supplies for assigned house, overseeing inventory lists, and taking clients grocery shopping while managing member LINK card and/or cash purchases.
  • Responsible for assisting clients with banking. Such as, to cash allowance checks, distributing client funds and collecting/submitting receipts.
  • Responsible for maintaining accuracy of client attendance logs, safety logs, vehicle logs, MARs books, and conducting medication inventory on a daily basis and report any errors or inconstancies to the A.D. of Residential Services and MH nurse.
  • Assist and oversee the planning and scheduling of weekly recreational activities for clients, out in the community, assisting with outings as needed. May provide supervision to staff in absence of Assistant Director during these events.
  • Responsible for assisting with linkage/discharge services for clients needing, and/or are ready to move out of the MH residential program for various reasons.
  • Responsible for the onboarding and orientation of new clients coming into the MH residential program.
  • Maintain communication with client’s medical and benefits case manager regarding client medical benefits/insurance, SNAP status/approval, spend-down, and SSI review forms, and transportation services as needed, to ensure benefits and entitlements remain active.
  • Maintain and update client’s pertinent information within the MH electronic care system i.e. face sheets, contacts, consents, and diagnoses.
  • In conjunction with the client’s treatment team, keep client’s family, guardian, and other Envision Unlimited staff informed of the client’s progress, including emergency room visits, hospitalizations, and medication changes/adjustments.
  • Provide information to outside agencies as requested to coordinate and assure the appropriateness of services.
  • Provide and document crisis interventions as needed, within 24 hours of an incident, and complete an incident reports when necessary. Facilitate De-Briefing sessions with staff as needed to help them learn and grow as paraprofessionals to reduce likelihood of future incidents.
  • Achieve personal productivity targets and timely completion of clinical documentation.


  • Will oversee compliance regarding CARF, Medicaid, and BALC regulations within assigned home, including enforcing staff adherence to safety drills per safety drill schedule for assigned home; Provide technical assistance and support to staff to aid in maintaining compliance with Medicaid Standards.
  • Will aid A.D. of Residential Services with monitoring the timeliness of staff note completion on a daily basis, ensuring that staff are consistently achieving productivity targets assigned to their shift.
  • Provide initial and ongoing training to staff on community support individual and/or group skill building activities as needed.
  • Will participate in interview process for recruitment of new staff, providing input and feedback to the A.D. of Residential Services regarding hiring decisions.
  • Responsible for monitoring staff regulatory compliance mandates, ensuring certifications do not expire.
  • Responsible for coordinating and leading monthly team meetings to discuss progress towards goals, barriers to success and training needs for house staff, as well as monthly meetings for client’s, to address concerns, provide support, and improve quality of care.
  • Responsible for assisting A.D of Residential Services with creating and maintaining shift schedules for house staff, ensuring consistent coverage; Will make decisions about the utilization of floaters and external registry staff as needed.
  • Will be first point of contact for shift coverage if staff is not able to find their own replacement; Will provide shift coverage, as needed. Will report schedule changes and coverage issues to the A.D. of Residential services.
  • Responsible for overseeing overall organization and efficiency of assigned residential home, creating and maintaining procedures, instruction manuals, and guidelines as needed.
  • Will rotate monthly on-call responsibilities with other House Managers for residential program.
  • Other duties as assigned.


  • At all times, maintain confidentiality according to the Illinois Mental Health code and Confidentiality Act.
  • Responsible for participating in required in-service training and community training seminars at the discretion of the Director. Pursue and keep abreast of current trends, methods and techniques pertaining to direct care needs (minimum of 15 hours/year).
  • Be prepared to present information from outside trainings to MH staff.
  • Develop, utilize, and share clinical group curricula, keeping it up to date and adding new ideas or activities.
  • Participate in/attend committee meetings, all staff meeting, and case consultations, as applicable.
  • Maintain a professional image and role as a representative of Envision Unlimited.
  • Inform supervisor of any condition that impacts the safety and wellbeing of clients served. Seek assistance as necessary to mitigate risk and seek out supervision as needed.
  • Attend individual and/or group supervisions with the Residential Supervisor, at scheduled time, to review and report on progress, productivity, and concerns.
  • Demonstrate flexibility and adaptability with changes to program needs and schedule as the need arises.


Envision Unlimited is a large, non-profit agency with locations across the Chicago Metropolitan Areas. We have decades of experience working with clients who experience developmental disabilities or severe, and persistent mental health challenges. We provide psychiatry, outpatient mental health, residential and day treatment within our mental health division.

Envision Unlimited offers competitive salaries and a generous benefit package to our professionals:

Blue Cross/Blue Shield Medical Coverage: HMO, PPO

Dental and Vision Insurance Options

Company paid Life Insurance

12 Paid Holidays + Birthday Off

Paid vacation, sick time and personal days

403B plan

In house training and CEU’s

Employee Assistance Network

Support for pursuing clinical licensure (financial and time off)

Opportunity for career growth & development

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